Pre-delivery information

National Grower Register (NGR)

Growers should ensure their details are up to date with NGR.

Growers wishing to deliver to, or contract grain, in any of Viterra's sites are required to register with the National Grower Register (NGR). This is a free service and gives growers a simple method for keeping contact and business details up to date.

The NGR database does not contain delivery details or stock information, nor does NGR undertake any payments (which remain the responsibility of the buyer).

Ticketing errors

Growers who maintain up-to-date details with the National Grower Register (NGR) and accurately quote the NGR and contract numbers when delivering grain to a Viterra site will be best placed to have their payment processed as quickly as possible. If grain is delivered on an NGR number that does not match the NGR number listed on the contract, receival information cannot be processed correctly. This is particularly important if growers have more than one NGR number. A mismatch of NGR information could delay payment.

Growers can update their details with NGR by calling 1800 556 630.

For further information about the National Grower Register visit

Delivery Advice Books

Growers should ensure they have a Delivery Advice Form completed prior to presenting a load.

Delivery Advice Books are used in conjunction with deliveries to help ensure accurate information goes on the weighnote, thereby minimising payment errors. New books have numbered pages to assist growers in managing their records.

Delivery Advice Books can be collected from a Viterra Regional Office or delivery site.

Growers and carriers need to record the last load carried (x1). If our employees identify a contaminant on the vehicle at any stage of the receival process the load will be declined and future loads may require the last three loads to be declared.

Carriers must declare the last three loads carried for site to site movements, domestic outturns and client receivals.