Thank you for your support throughout the 2019/20 harvest. The harvest had varying conditions across the state with some areas performing slightly better than expected, while other locations were impacted by drought and frost.
As part of our review of our operations, our annual post harvest grower survey was sent electronically to growers who delivered grain to a Viterra site during the 2019/20 harvest. The survey was also available on the Viterra website and via paper copy on request.
We appreciate and thank everyone who took the time to complete the survey and provide valuable responses. It is an important tool for us to gain feedback on our operations, services, safety and communication to understand what you value and where we can continue to improve.
The number of respondents to our survey increased significantly this year and results show a higher percentage of growers believe our services are improving year on year.
A summary of results from our survey, and our future focus areas based on responses, are presented below. All feedback has been reviewed and considered.
Viterra will now hold meetings with local growers and our Strategic Site Committees to discuss the results and further review the performance of sites in their respective areas.
Congratulations to the three winners of our survey competition, who have each won a $1000 donation to their nominated community group:
The majority of respondents believed the standard of our overall service delivery had improved and in recent years the percentage of growers who have seen an improvement in our service has continued to increase.
We are pleased to receive feedback from growers about the ways in which our services are providing value for their businesses. One respondent commented “we’re happy with the performance and outcomes of using Viterra services, in the role of performing our farming business”.
Where we received feedback specific to individual site operations, we will review these in more detail together with Strategic Site Committee Chairs.
Growers rated our classification, receival/elevation equipment, turnaround times, segregations and opening hours.
This harvest, we introduced barley dynamic binning following positive grower feedback and the success of wheat dynamic binning in the 2018/19 harvest.
For the 2019/20 harvest, upgrades were available for wheat grades ASW1, APW1, H2 and H1, and barley BAR1 (F1) grade, and Malt1 grades for Planet, Scope, Spartacus and Compass.
Dynamic binning delivered approximately $4.7 million in value to growers who were able to access higher grades, including $2 million for barley upgrades which was offered for the first time this harvest. Of the deliveries in the tolerance zone, 97 per cent of barley and 90 per cent of wheat were upgraded.
Safety is our number one priority and we worked hard to ensure everyone who visited our sites understood its importance and followed our safety procedures.
We released our new Viterra app for the 2019/20 harvest to make it easier for growers to access site information to plan deliveries and transact in Ezigrain.